Shipping Policy
Clear timelines, tracked parcels, and honest notes on customs.
Shipping Policy
Here is how Cretfine prepares, ships, and tracks your order. We fulfill from US local warehouses (West Coast Los Angeles area & East Coast Delaware), additional Amazon FBA stock locations across the US, and our China base in Ningbo High-tech Zone, Zhejiang, China when needed. We coordinate the best available stock for your address — please allow enough time in case inventory must transfer from overseas.
At a glance
The essentials most buyers ask first.
| Order processing | Usually 1–3 business days after payment confirmation |
|---|---|
| United States (plan for) | 7–14 days overall — we prioritize local US stock when available |
| US local stock (when available) | Often delivered within about 7 days after dispatch |
| Europe (EU) | Usually 10–20 days after dispatch |
| Tracking | Tracking number provided after dispatch (often within 1–2 business days) |
| Customs / duties | Buyer is responsible for import duties, VAT, and clearance fees where applicable (mainly on China-dispatched orders) |
1. Where we ship from
We operate a multi-location network so US buyers can often receive parcels faster than China-only dispatch. We coordinate to prioritize stock closest to you when inventory allows.
| Location | Role |
|---|---|
| US West Coast — Baldwin Park / Los Angeles area, California, USA | Overseas warehouse near Los Angeles (LAX area) |
| US East Coast — Wilmington, Delaware, USA | East Coast overseas warehouse |
| Amazon FBA — multiple US locations | Additional US inventory at distributed FBA warehouses |
| China — Ningbo High-tech Zone, Zhejiang, China | International / restock fulfillment when US stock is unavailable |
If an item is not in a nearby US warehouse, we may transfer or ship from China. That is why we ask you to allow 7–14 days for delivery even when local stock is our first choice.
Need it sooner? Email support@cretfine.com with the product name or SKU and your city / ZIP. We can check whether nearby inventory is available for a faster dispatch.
2. Order processing time
Once your payment is confirmed, we locate the best available stock and prepare your order. Most orders are packed and handed to the carrier within 1–3 business days, whether the ship-from location is a US warehouse or China.
During peak seasons (holidays, major promotions) or when an item needs restock / transfer confirmation, processing may take a little longer. If that happens, we will email you.
- Business days exclude weekends and public holidays at the fulfilling location.
- You will receive a confirmation email when the order is placed, and another when it ships (with tracking when available).
3. Delivery times by region
Estimates below are typical calendar-day windows and are not guaranteed delivery dates. For the United States, please plan on 7–14 days from order readiness so we have room to coordinate warehouses — including China transfer when local stock is out.
| Destination / scenario | Typical timing |
|---|---|
| United States — local US warehouse / FBA stock available | Often within about 7 days after dispatch (after 1–3 day processing) |
| United States — please allow (recommended buffer) | 7–14 days overall, in case we ship or restock from China |
| United States — China dispatch / transfer | Often closer to the longer end of the 7–14 day window (or longer for remote routes) |
| Canada | 8–18 days after dispatch |
| United Kingdom | 8–16 days after dispatch |
| European Union | 10–20 days after dispatch |
| Australia & New Zealand | 10–20 days after dispatch |
| Other destinations | 12–25 days after dispatch |
Remote areas, islands, peak seasons, or customs inspections may take longer than the ranges above.
4. Carriers & shipping methods
Domestic US parcels typically move on standard US parcel networks from our West/East warehouses or FBA partners. International / China-dispatched orders use established e-commerce logistics partners (for example YunExpress, 4PX, or equivalent — the final carrier can vary by route).
- We select the ship-from location and route that best balances available stock, speed, and tracking for your address.
- You do not need to choose a warehouse or carrier at checkout unless we offer paid upgrades in the future.
- Exact street-level warehouse addresses used for returns are shared after a return request is approved.
5. Tracking your order
Every dispatched order is meant to be trackable.
- When you get a tracking number: usually within 1–2 business days after dispatch. It is sent to your order email and can be used on our tracking page.
- First scans: it is normal for tracking to show limited updates for the first 48–72 hours while the parcel enters the outbound network.
- Track here: Order Tracking — enter your order details to follow the shipment.
If tracking has not updated for an extended period after the estimated window, contact us at support@cretfine.com and we will help investigate.
6. Shipping fees, remote areas & customs
Shipping fees
Shipping costs (and any free-shipping threshold) are calculated and shown at checkout before you pay.
Remote-area surcharges
Some remote, rural, or specially designated postcodes may incur an additional remote-area fee charged by the carrier. When possible, this appears at checkout. If a surcharge is identified only after the order is placed, we will contact you before proceeding.
Customs, duties & taxes (important)
International deliveries may be subject to import duties, VAT/GST, or clearance fees in your country. These charges are the buyer’s responsibility (standard Delivered Duty Unpaid / DDU practice) unless we explicitly state otherwise for a specific promotion or shipping method.
- Cretfine cannot control customs processing times or local tax rules.
- Delays at customs are not treated as seller shipping delays.
- If a parcel is refused due to unpaid duties, return shipping and related fees may be deducted from any refund.
7. Delays, lost parcels & damage
Delays
Weather, peak volume, customs inspections, and local courier capacity can extend transit beyond the typical ranges. If your parcel is past the estimated window with no meaningful tracking movement, email us with your order number and we will open a carrier inquiry.
Lost parcels
If a shipment is confirmed lost by the carrier after investigation, we will offer a replacement shipment or refund according to the case outcome. Please keep your shipping address accurate — undeliverable addresses are a common cause of “lost” parcels.
Damage in transit
If an item arrives damaged, contact us within 7 days of delivery with clear photos of the packaging and product. We will arrange a replacement or another fair resolution.
8. Where we cannot ship
We aim to reach as many international customers as possible, but we may be unable to ship to:
- Destinations restricted by law, sanctions, or carrier policy
- Certain remote islands or locations without reliable last-mile service
- Addresses our logistics partners flag as undeliverable
If your country or region cannot be served, checkout will usually prevent completion — or we will notify you promptly after the order and arrange a full refund for unshippable orders.
A formal country exclusion list will be published here once confirmed by operations.
Need help?
We are here for timeline questions, customs confusion, and tracking gaps.
Email support@cretfine.com with your order number — or ask us to check nearby US stock if you need a faster ship.
Or track your order anytime.
Returns & refunds: Return & Refund Policy.
Already ordered?