Contact Us
Real people, a real company address, and replies within 24 hours.
Contact Us
If you are checking whether Cretfine is a real store — start here. Reach us by email (always), chat channels when linked below, or write with your order number for the fastest help.
Get in touch
We aim to reply within 24 hours on business days. On weekends replies may take longer, but we still try to respond as soon as possible.
Official support inbox
Orders, shipping, returns, product questions — include your order number when you have one.
support@cretfine.comChat with care
Quick questions and order updates on WhatsApp when our business line is published.
WhatsApp link pending confirmationMessenger
Facebook Messenger
Message our Facebook Page for product and order help during business hours.
Messenger link pending confirmationOn-site chat
Website live chat
Email is the guaranteed channel today. If we add an on-site widget, it will appear site-wide and be linked here.
Live chat widget not enabled yetBusiness hours
Our care team is based with our China operations. Please note the timezone so you know when to expect a reply. For shipping-stock questions, we can still help you check US warehouse availability by email.
| Weekdays (China) | Monday – Friday, 09:00 – 18:00 China Standard Time (UTC+8) |
|---|---|
| Weekdays (US Eastern) | Monday – Friday, 8:00 PM – 5:00 AM US Eastern (evening through early morning — same coverage window as UTC+8) |
| Weekends & holidays | Email is monitored; replies may be delayed, but we still aim to respond as quickly as possible |
| Response target | Within 24 hours on business days |
Company & fulfillment address
A registered trading company — not a nameless dropship page.
| Company | Cixi Youli Trading Co., Ltd. 慈溪市有梨贸易有限公司 |
|---|---|
| Registered in | Ningbo, Zhejiang, China |
| Fulfillment / warehouses | US West — Baldwin Park / LA area, CA · US East — Wilmington, DE · Amazon FBA (multiple US locations) · China — Ningbo High-tech Zone, Zhejiang |
| support@cretfine.com |
Return shipping addresses are sent by email only after a return request is approved — they are not listed on this page.
Social
Follow Cretfine for table scenes and product stories. Official profile links will appear below as soon as each account URL is confirmed. (Theme footer icons currently have empty links — they will be updated to match.)
Before you write
- Order status: try Order Tracking first, then email us with the order number.
- Delivery times & customs: Shipping Policy
- Returns & refunds: Return & Refund Policy
- Privacy: Privacy Policy
Include your order number — it helps us help you faster.