Return & Refund Policy

1. Return window

You may request a return or exchange within 30 days of the delivery date shown by the carrier (delivered / signed). Return warehouse addresses are not published on this page — we email the correct address after your return request is approved.

• Start the request by email before the window closes — do not ship an item back without approval.
• For damage, defects, or wrong items, contact us within 7 days of delivery with clear photos sent to support@cretfine.com. Tell us whether you prefer a refund or replacement — we will arrange the option you choose when eligible. See also our Shipping Policy.
• Peak seasons and remote routes can lengthen delivery; the return clock still starts from the actual delivery date.

2. What can (and cannot) be returned

Eligible for return or exchange

Most standard, in-stock products are eligible if they are:

• Unused and in sellable condition
• Free of stains, odors, chips, or personal wear
• Returned with original packaging, tags, and accessories where supplied

A quick at-home inspection is expected. Items that look used beyond that check may be refused or refunded only in part.

Not eligible

• Custom or personalized products — made-to-order pieces such as custom tablecloths, engraved gifts, or other personalized options
• Used food-contact products — for example tableware, napkins, or linens that have been used or removed from original hygiene packaging
• Items returned without prior approval, or after the return window
• Items damaged by misuse, improper cleaning, or shipping without adequate packaging on the return trip

4. How to start a return or exchange

1. Contact us — email support@cretfine.com with your order number, reason, and photos if relevant.
2. We review — usually within 2 business days, and reply with approval, next steps, and the return address (or prepaid option when we cover shipping).
3. Ship the item back — pack securely, include any notes we request, and keep your tracking number.
4. We inspect — after the parcel arrives at our warehouse, we check condition (typically 3–5 business days).
5. Refund or exchange — we refund the approved amount to your original payment method, or ship a replacement when agreed.

Exchanges: we prioritize the same item in another option when in stock. If the replacement is unavailable, we will refund instead.

5. Refund timeline

Once your return passes inspection and we issue the refund:

• PayPal and credit / debit cards: funds usually appear within 5–15 business days, depending on your bank or PayPal account.
• We refund to the original payment account used at checkout. We cannot deposit to a different card or wallet.
• You will receive an email when the refund has been submitted on our side. Bank posting time is outside Cretfine’s control.

If more than 15 business days have passed after our confirmation email with no movement, reply to that thread and we will help you escalate with the payment provider.

6. Refused delivery, unclaimed parcels & abandoned shipments

International parcels sometimes come back to us. Here is how we handle the common cases:

Refused by the recipient

If you refuse the parcel at delivery, it may be returned to our warehouse. After we receive and identify it, we can refund the product amount minus outbound and return shipping, and any non-recoverable duties or carrier fees.

Unclaimed / not collected

If the carrier leaves notices and the parcel is not collected within their holding period, it may be returned as unclaimed. The same fee deductions as a refused parcel generally apply.

Wrong or incomplete address

Please double-check your address at checkout. Parcels returned because of an address error are treated as buyer-caused. We can often reship after you pay the new shipping cost, or refund the product amount minus shipping-related fees.

Customs abandonment or unpaid duties

If a parcel is abandoned or destroyed because duties / taxes were not paid, a full refund may not be possible. Import charges are typically the buyer’s responsibility — details in our Shipping Policy.

Return-to-sender from overseas can take several weeks. We will update you when the warehouse confirms receipt.