Return & Refund Policy
Clear windows, fair shipping rules, and a simple path back to your payment method.
Return & Refund Policy
We want you to feel confident ordering table pieces and gifts from Cretfine. This page explains how returns, exchanges, and refunds work — including timelines, what we cannot take back, and who pays return shipping.
At a glance
The points most international buyers check before checkout.
| Return window | Within 30 days of delivery |
|---|---|
| Condition | Unused, undamaged, in original packaging where possible |
| Custom / personalized | Not eligible (e.g. custom tablecloths) |
| Return shipping — quality issue | Covered by Cretfine |
| Return shipping — change of mind | Paid by the buyer |
| Refund method | Original payment account (PayPal / card) |
| Refund posting time | Usually 5–15 business days after we issue the refund |
Window length and exclusion list are conventional drafts — confirm before treating as final consumer promises.
1. Return window
You may request a return or exchange within 30 days of the delivery date shown by the carrier (delivered / signed).
- Start the request by email before the window closes — do not ship an item back without approval.
- For damage, defects, or wrong items, contact us as soon as you can (ideally within 7 days of delivery) with clear photos so we can resolve faster. See also our Shipping Policy.
- Peak seasons and remote routes can lengthen delivery; the return clock still starts from the actual delivery date.
Some stores use a 7- or 14-day window. Confirm whether Cretfine keeps 30 days site-wide.
2. What can (and cannot) be returned
Eligible for return or exchange
Most standard, in-stock products are eligible if they are:
- Unused and in sellable condition
- Free of stains, odors, chips, or personal wear
- Returned with original packaging, tags, and accessories where supplied
A quick at-home inspection is expected. Items that look used beyond that check may be refused or refunded only in part.
Not eligible
- Custom or personalized products — made-to-order pieces such as custom tablecloths, engraved gifts, or other personalized options
- Items marked Final sale (if shown on the product page)
- Items returned without prior approval, or after the return window
- Items damaged by misuse, improper cleaning, or shipping without adequate packaging on the return trip
Replace this list with your real non-returnable categories / SKUs once operations confirms them.
3. Who pays return shipping
We write this clearly so there are no surprises.
| Quality issue, wrong item, or damage in transit | Cretfine covers reasonable return shipping (or provides a prepaid label / local resolution when available). |
|---|---|
| Change of mind, wrong size/color preference, or “doesn’t suit my table” | Buyer pays return shipping to our fulfillment location. |
| Duties / taxes on the return | May be the buyer’s responsibility under standard international (DDU) practice — see Shipping Policy. |
- Return to our designated return location (US or China, confirmed after approval). The exact street address is provided after your request is approved.
- Use a tracked service. We cannot take responsibility for return parcels that never arrive.
- Original outbound shipping is generally refunded only when the return is due to our error or a verified quality/damage issue.
4. How to start a return or exchange
- Contact us — email support@cretfine.com with your order number, reason, and photos if relevant.
- We review — usually within 2 business days, and reply with approval, next steps, and the return address (or prepaid option when we cover shipping).
- Ship the item back — pack securely, include any notes we request, and keep your tracking number.
- We inspect — after the parcel arrives at our warehouse, we check condition (typically 3–5 business days).
- Refund or exchange — we refund the approved amount to your original payment method, or ship a replacement when agreed.
Exchanges: we prioritize the same item in another option when in stock. If the replacement is unavailable, we will refund instead.
5. Refund timeline
Once your return passes inspection and we issue the refund:
- PayPal and credit / debit cards: funds usually appear within 5–15 business days, depending on your bank or PayPal account.
- We refund to the original payment account used at checkout. We cannot deposit to a different card or wallet.
- You will receive an email when the refund has been submitted on our side. Bank posting time is outside Cretfine’s control.
If more than 15 business days have passed after our confirmation email with no movement, reply to that thread and we will help you escalate with the payment provider.
6. Refused delivery, unclaimed parcels & abandoned shipments
International parcels sometimes come back to us. Here is how we handle the common cases:
Refused by the recipient
If you refuse the parcel at delivery, it may be returned to our warehouse. After we receive and identify it, we can refund the product amount minus outbound and return shipping, and any non-recoverable duties or carrier fees.
Unclaimed / not collected
If the carrier leaves notices and the parcel is not collected within their holding period, it may be returned as unclaimed. The same fee deductions as a refused parcel generally apply.
Wrong or incomplete address
Please double-check your address at checkout. Parcels returned because of an address error are treated as buyer-caused. We can often reship after you pay the new shipping cost, or refund the product amount minus shipping-related fees.
Customs abandonment or unpaid duties
If a parcel is abandoned or destroyed because duties / taxes were not paid, a full refund may not be possible. Import charges are typically the buyer’s responsibility — details in our Shipping Policy.
Return-to-sender from overseas can take several weeks. We will update you when the warehouse confirms receipt.
Need help?
Send your order number — we reply to real people, not ticket bots.
Email support@cretfine.com
Delivery questions: Shipping Policy · Order Tracking
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