Frequently Asked Questions

Yes. Cretfine is operated by Cixi Youli Trading Co., Ltd. (慈溪市有梨贸易有限公司), registered in Ningbo, Zhejiang, China. We fulfill from US warehouses (Los Angeles area & Delaware), Amazon FBA locations, and China (Ningbo High-tech Zone). See About Cretfine and Contact Us.

We coordinate the best available stock for your address. US orders often ship from our West Coast warehouse (Los Angeles / Baldwin Park, CA), East Coast warehouse (Wilmington, DE), or Amazon FBA locations across the US. If local stock is unavailable, we may ship from Ningbo High-tech Zone, China. Details: Shipping Policy.

Most orders are processed within 1–3 business days after payment confirmation. For the US, please allow 7–14 days overall — we prioritize local US stock when available (often about 7 days after dispatch), but may transfer from China if needed. EU transit is typically about 10–20 days after dispatch. Need it sooner? Email us to check nearby inventory. Full detail: Shipping Policy.

Yes. After dispatch you usually receive a tracking number within 1–2 business days. Track anytime on our Order Tracking page, or email us with your order number.

It is normal for tracking to show limited scans for the first 48–72 hours while the parcel enters the outbound network. If there is no meaningful update after the estimated delivery window, contact support@cretfine.com and we will help investigate.

Possibly. International deliveries may be subject to import duties, VAT/GST, or clearance fees in your country. Under standard practice these are the buyer’s responsibility (DDU) unless we clearly state otherwise. More detail: Shipping Policy.

If a parcel is refused or abandoned due to unpaid duties, return shipping and related fees may reduce any refund. We cannot control customs processing times or local tax rules.

Email support@cretfine.com as soon as possible with your order number. If the order has not been packed or handed to the carrier, we can usually help. Once shipped, please use our Return & Refund Policy after delivery.

Contact us immediately. If the parcel has not left our warehouse we will try to update it. If it is already in transit, carriers may not accept address changes; returned parcels may incur reshipping fees. Always double-check checkout details.

You may request a return within 30 days of delivery for eligible items (unused, sellable condition). Start by emailing us before you ship anything back. Full rules: Return & Refund Policy.

Window length is a draft pending final operations confirmation.

• Quality issue, wrong item, or damage in transit: Cretfine covers reasonable return shipping (or another fair resolution).
• Change of mind / preference: the buyer pays return shipping.

Generally no — custom or personalized products (for example custom tablecloths) are not eligible for return unless they arrive damaged or incorrect due to our error.

Contact us within 7 days of delivery with clear photos of the packaging and product, plus your order number. We will arrange a replacement or another fair resolution. See also Shipping Policy.

After we receive and approve your return, refunds go to your original payment method. PayPal and cards usually show the funds within 5–15 business days, depending on your bank.

We photograph carefully, but screens, lighting, and small production batches can cause slight differences. That alone is not treated as a defect. If something arrives clearly wrong versus the listing, email us with photos.

Care instructions vary by product. Check the product page for guidance. When in doubt, hand-wash delicate glassware and avoid sudden temperature changes.

Available methods are shown at checkout (commonly including PayPal and card options depending on your region). We do not store full card numbers on our servers — payment is handled by secure third-party providers. See Privacy Policy.

No. We do not sell your personal information. We use it to fulfill orders, send updates, and provide support. Details: Privacy Policy.

We aim to reply within 24 hours on business days (Monday–Friday, 09:00–18:00, China Standard Time / UTC+8). Email support@cretfine.com or visit Contact Us.