Privacy Policy

1. Information we collect

Depending on how you use cretfine.com, we may collect:

Identity & contact

• Name
• Email address
• Phone number (if you provide one)
• Shipping and billing address

Order & support

• Products ordered, order notes, and messages you send to customer care
• Return, exchange, or refund related details

Payment information

Payments are processed by third-party payment providers (such as PayPal or your card processor). We do not store full credit-card numbers on our servers. We may receive limited confirmation data (for example, payment status, transaction ID, or truncated account indicators) needed to fulfill and support your order.

Account (if you create one)

• Login credentials and profile preferences associated with your account or membership

Technical & usage data

• IP address, browser type, device information, pages viewed, and approximate location derived from IP
• Cookie and similar identifiers (see Cookies below)

2. How we use your information

We use personal information to:

• Fulfill orders — process, pack, and ship products to you
• Order notifications — send confirmations, shipping updates, and tracking information
• Customer care & after-sales — answer questions, handle returns, refunds, and quality issues
• Operate the store — maintain accounts, prevent fraud, troubleshoot, and improve the site
• Legal & accounting — keep records required for taxes, disputes, and compliance
• Marketing (optional) — if you subscribe or otherwise consent, we may send product or offer emails you can unsubscribe from at any time

We do not use your information for purposes that are incompatible with the above without a lawful basis or your consent where required.

4. Cookies & similar technologies

We use cookies and similar technologies to make the shop work and to understand how it is used.

Essential cookies

Required for core functions such as session login, shopping cart, checkout, and security. The site may not work properly without them.

Analytics cookies

Help us understand traffic and improve pages (for example, which products or policies people read). Where required by law, we rely on your consent before setting non-essential analytics cookies.

Marketing cookies

If we run ads, pixels or tags may measure campaigns or show relevant offers. You can refuse non-essential cookies where a consent banner is provided, and you can usually control cookies in your browser settings.

Browser controls generally let you block or delete cookies; note that blocking essential cookies can break cart and checkout.

If you serve EU/UK visitors, install a consent banner and keep this section matched to the tools actually loaded.

5. Your rights — access, correct, delete

Subject to applicable law (including GDPR where it applies, and similar frameworks), you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete personal information (with exceptions for orders, accounting, fraud prevention, or legal retention)
• Object or restrict certain processing, or withdraw consent where processing is based on consent
• Data portability for information you provided to us, where technically feasible
• Unsubscribe from marketing emails at any time

To exercise these rights, email support@cretfine.com with your request and enough detail for us to verify your identity and locate your records (for example, the email used at checkout and an order number). We aim to respond within 30 days.

California residents: we do not sell personal information as described above. You may also contact us to request disclosure or deletion consistent with the CCPA/CPRA where applicable.

6. Security, retention & international transfers

Security

We use reasonable technical and organizational measures to protect personal information (such as HTTPS, access controls, and limiting staff access to what is needed for their role). No method of transmission or storage is 100% secure; please use a strong unique password if you create an account.

Retention

We keep personal information only as long as needed for the purposes above — including fulfilling orders, providing support, resolving disputes, and meeting legal or accounting requirements — then delete or anonymize it when appropriate.

International processing

Cretfine is operated from China and works with international service providers. Your information may be processed in countries other than your own. Where required, we take steps designed to protect transfers in line with applicable law.

Children

Our store is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided information, contact us and we will delete it.