Shipping Policy
Clear timelines, tracked parcels, and honest notes on customs.
Shipping Policy
Here is how Cretfine prepares, ships, and tracks your order. US local warehouse items typically arrive in about 7 days. Items that ship from China typically arrive in 10–21 days. Mixed carts use the longer window. These are estimates, not guaranteed delivery dates.
At a glance
The essentials most buyers ask first.
| US shipping rates | Standard $10 · Expedited $30 · Free Standard on orders $99+ (automatic at checkout, no coupon) |
|---|---|
| US local warehouse stock | Typically arrives in about 7 days |
| Ships from China | Typically 10–21 days |
| Mixed cart (any China item) | Plan on 10–21 days for the order |
| Europe (EU) | Typically 10–21 days |
| Tracking | Tracking number provided after dispatch (often within 1–2 business days) |
| Customs / duties | Buyer is responsible for import duties, VAT, and clearance fees where applicable (mainly on China-dispatched orders) |
1. Where we ship from
We operate a multi-location network so US buyers can often receive parcels faster than China-only dispatch. We coordinate to prioritize stock closest to you when inventory allows.
| Location | Role |
|---|---|
| US West Coast — Baldwin Park / Los Angeles area, California, USA | Overseas warehouse near Los Angeles (LAX area) |
| US East Coast — Wilmington, Delaware, USA | East Coast overseas warehouse |
| Amazon FBA — multiple US locations | Additional US inventory at distributed FBA warehouses |
| China — Ningbo High-tech Zone, Zhejiang, China | International / restock fulfillment when US stock is unavailable |
Items fulfilled from a US local warehouse typically arrive in about 7 days. Other items typically ship from China and arrive in 10–21 days. If a cart mixes both, plan on 10–21 days.
Need it sooner? Email support@cretfine.com with the product name or SKU and your city / ZIP. We can check nearby inventory.
2. Order processing time
Once payment is confirmed, we pack from the fulfilling warehouse. The 7-day and 10–21-day windows already include packing plus transit. Custom or made-to-order pieces, peak holidays, or a restock can run longer — if that happens, we will email you.
- Business days exclude weekends and public holidays at the fulfilling location.
- You will receive a confirmation email when the order is placed, and another when it ships (with tracking when available).
3. Delivery times by region
Estimates below are typical calendar-day windows from order to door, and are not guaranteed delivery dates.
| Destination / scenario | Typical timing |
|---|---|
| United States — US local warehouse stock | About 7 days |
| United States — ships from China | 10–21 days |
| United States — mixed cart | 10–21 days |
| Canada | 10–21 days |
| United Kingdom | 10–21 days |
| European Union | 10–21 days |
| Australia & New Zealand | 10–21 days |
| Other destinations | 12–25 days |
Remote areas, islands, peak seasons, or customs inspections may take longer than the ranges above.
4. Carriers & shipping methods
Parcels are shipped through reliable carrier networks and delivered to the address you provide at checkout. The last-mile carrier may vary by route and destination; you do not need to select a carrier yourself.
- We select the ship-from location and route that best balances available stock, speed, and tracking for your address.
- Delivery is to your door unless your local service requires pickup from a depot or locker.
- Return shipping addresses are not published on this page — they are sent by email after a return request is approved.
5. Tracking your order
Every dispatched order is meant to be trackable.
- When you get a tracking number: usually within 1–2 business days after dispatch. It is sent to your order email and can be used on our tracking page.
- First scans: it is normal for tracking to show limited updates for the first 48–72 hours while the parcel enters the outbound network.
- Track here: Order Tracking — enter your order details to follow the shipment.
If tracking has not updated for an extended period after the estimated window, contact us at support@cretfine.com and we will help investigate.
6. Shipping fees, remote areas & customs
Shipping fees
Standard shipping is $10. Expedited shipping is $30.
Orders of $99 or more (product subtotal, before shipping) qualify for free Standard shipping automatically at checkout — no coupon needed. Expedited remains $30 if you want it.
Remote-area surcharges
Some remote, rural, or specially designated postcodes may incur an additional remote-area fee charged by the carrier. When possible, this appears at checkout. If a surcharge is identified only after the order is placed, we will contact you before proceeding.
Customs, duties & taxes (important)
International deliveries may be subject to import duties, VAT/GST, or clearance fees in your country. These charges are the buyer’s responsibility (standard Delivered Duty Unpaid / DDU practice) unless we explicitly state otherwise for a specific promotion or shipping method.
- Cretfine cannot control customs processing times or local tax rules.
- Delays at customs are not treated as seller shipping delays.
- If a parcel is refused due to unpaid duties, return shipping and related fees may be deducted from any refund.
7. Delays, lost parcels & damage
Delays
Weather, peak volume, customs inspections, and local courier capacity can extend transit beyond the typical ranges. If your parcel is past the estimated window with no meaningful tracking movement, email us with your order number and we will open a carrier inquiry.
Lost parcels
If a shipment is confirmed lost by the carrier after investigation, we will offer a replacement shipment or refund according to the case outcome. Please keep your shipping address accurate — undeliverable addresses are a common cause of “lost” parcels.
Damage in transit
If an item arrives damaged, contact us within 7 days of delivery with clear photos of the packaging and product, sent to support@cretfine.com. Tell us whether you prefer a refund or replacement; we will arrange the resolution you choose when eligible.
8. Where we cannot ship
We primarily serve the United States. We may also ship to other countries when checkout allows, but we cannot ship to every destination. We may be unable to ship to:
- Countries or regions under applicable sanctions or export restrictions (including, without limitation, Cuba, Iran, North Korea, Syria, and certain sanctioned areas of Ukraine)
- Certain remote islands or locations without reliable last-mile service
- Addresses our logistics partners flag as undeliverable
If your country or region cannot be served, checkout will usually prevent completion — or we will notify you promptly after the order and arrange a full refund for unshippable orders.
Need help?
We are here for timeline questions, customs confusion, and tracking gaps.
Email support@cretfine.com with your order number — or ask us to check nearby US stock if you need a faster ship.
Or track your order anytime.
Returns & refunds: Return & Refund Policy.
Already ordered?